Meet the Instructors
IICRC Water Damage Restoration
IICRC Carpet Cleaning
Rick Ruch has been in the cleaning and restoration industry since 1982. He began his career with a large restoration firm in Denver, CO, and was a previous owner of Advanced Cleaning and Restoration Specialist for 12years. Rick is a Past President of the PCUCA and served on their board of directors for ten years. Rick has been an IICRC approved WRT instructor for RSA since 1997, and is currently a certified master restorer, master textile cleaner, and senior carpet inspector.
IICRC Applied Microbial Remediation
Rachel Adams has been involved in the water damage and environmental health industries for more than 15 years. She holds a dual bachelor degree in Environmental Health Sciences and Medical Technology (Toxicology) from Purdue University. She is certified by the American Society of Clinical Pathologists and The American Industrial Hygiene Association. She also holds a Master Restorer designation from the IICRC through her training, dedication and field experience.
Rachel was founder and President of Indoor Air Management, Inc (IAM) in 1995 in which she conducted inspections of both residential and commercial buildings throughout the country. IAM grew to develop one of the leading consulting and state-of-the art laboratory serving the needs of clients throughout the country.
Rachel served on the Board of Directors for the Institute of Inspection, Cleaning, Restoration Certification (IICRC) and was appointed to serve as the Technical Advisory Committee Chair for the development of the IICRC Applied Microbial Remediation Technician (AMRT). Rachel served on the committee to write and establish guidelines and updates for the standard of care for mold remediation, also referred to as the S520-08, Standard and Reference Guide for Professional Mold Remediation.
She has also served on the Board of Directors for the Society of Cleaning and Restoration Technicians (SCRT) and the Low Moisture Carpet Cleaning Association (LMCCA). She is an Associate member of the American Conference of Governmental Industrial Hygienists (ACGIH) and the American Industrial Hygiene Association (AIHA).
IICRC Carpet Cleaning Technician (CCT)
IICRC Upholstery Cleaning Technician (UFT)
As an Approved IICRC Instructor, Doug Heiferman has traveled the United States teaching textile cleaning and restoration courses for the past eleven years. He instructs classes on oriental rug cleaning, tile and grout cleaning, wood cleaning, leather cleaning, odor control as well as business marketing and management classes.
In addition to teaching, Doug is an IICRC Certified Master Textile Cleaner and was owner/operator of a successful textile cleaning and restoration company for 16 years. Doug has a diversified business background and has gained valuable experience working for corporations such as Lillian Vernon, Federated Department Stores, and Citibank in the areas of purchasing, inventory control, credit and collections, and finance. He has earned degrees in Business Administration and Political Science.
Doug’s positive attitude combined with a motivating teaching style makes him one of the most requested instructors in the country. He is well known for teaching his students how to be ultra competitive in today’s fast paced business environment through the use of advanced technical skills and innovative sales and marketing techniques.
As owner of DH Seminars, Doug Heiferman has trained and motivated thousands of individuals in the field of textile cleaning and restoration services throughout the United States for the past 14 years. He is a Clean Trust Approved Instructor and Certified Master Textile Cleaner and additionally holds certification in upholstery cleaning, odor control, water damage, repair and reinstallation, health and safety, and color repair. As a Clean Trust Approved Instructor he teaches a wide array of classes including Clean Trust certified carpet, upholstery and odor control technician. He also offers specialized training classes in leather, oriental rugs, tile and grout, wood as well as marketing and management seminars.
In addition to his passion for teaching, Doug provides consulting, business development and technical support services through his company DH Seminars. Doug’s belief in hands-on training, lead him to develop the Power-Up Hands-On training classes in textile maintenance offered through Bridgepoint. Visit www.dhseminars.net for additional information.
IICRC Stone, Masonry Ceramic Tile Cleaning (SMT)
Bob Merkt is the owner of MEGA (Merkt Educational Group and Associates). He has been in the cleaning industry for over 20 years and for the last years he has owned and operated his own full service carpet, upholstery, hard surface floor and janitorial cleaning company – Kettle Moraine Professional Cleaners Inc.
Bob has been training for more than 12 years. He is an invited speaker at many industry events as well as a contributor to industry publications. Bon is a CMI Certified Instructor and an Institute of Inspection, Cleaning and Restoration Certification (IICRC) Master Cleaning Technician, Vice-chair of the IICRC Floor Care Technician (FCT) Committee, IICRC Approved FCT Instructor, Past President of the Association of Wisconsin Cleaning Contractors (AWCC) and all-around good guy.
Bob is an instructor specializing in training the adult learner. He performs his classroom and hands-on training in an energetic, humorous and easy to comprehend style that his students enjoy.
Steve has been a dedicated and respected individual in our industry for nearly 30 years. Prior to coming to work for Bridgewater Corp, Steve ran his own high-end residential cleaning business in Salt Lake City, UT and was very successful. Steve has been an IICRC approved Instructor for Bridgepoint Systems and has taught countless other classes, seminars and workshops covering nearly every aspect of the industry from cleaning and restoration to marketing and management courses.
Currently, Steve is the National Sales Manager for Interlink Supply and Bridgepoint Systems. Every day he consults with new and existing businesses on setting up a system for success. Steve is heavily involved in Bridgepoint’s ongoing R & D efforts and developmental programs and his knowledge and enthusiasm in the industry is very evident in the classes he teaches.
IICRC Fire Restoration Technician (FSRT)
IICRC Odor ControllTechnician (FSRT)
Jessika is a second-generation residential and commercial cleaning and restoration technician with over 27 years of in-field experience. She is an approved IICRC Instructor for CCT, CCMT, UFT, OCT, FSRT, WRT, Trauma Scene 101, and Microbial Remediation, and she currently serves on the Board of Directors of the IICRC and is Chair of the CCMT and UFT committees. She was recently awarded the prestigious IICRC “Favorite North American Instructor” trophy, and in 2016, Jessika was recognized by R&R Magazine as one of the top three women in the industry (http://bit.ly/2kPCPtU). In addition to her work with the Restoration Sciences Academy, Jessika also teaches a variety of courses with Legend Brands’ Cleaning Professionals Academy.
IICRC Color Repair Technician (CRT)
Xactimate Training 28
Sean is an Xactimate Certified Trainer (XCT) with extensive experience in both the claims adjusting and restoration service provider fields. With more than a decade of adjusting experience from both the field and as a trainer, Sean understands the intricacies of the insurance market. Balance with real world experience as an estimator in the restoration industry, his perspective is highly unique and invaluable. He has been commended on several occasions for his command of the technical aspects of effective project estimating, however is also regarded as a highly effective trainer, with a gift for translating what he teaches into practical, real world application.