IICRC Trauma & Crime Scene (TCST) with Bloodborne Pathogens
IICRC Health & Safety (HST)
As an Approved IICRC Instructor, Randy has traveled the United States teaching textile cleaning courses for the past several years. He instructs classes on carpet cleaning, upholstery cleaning, trauma scene clean up and odor control as well as business marketing classes. In addition to teaching, Randy is an IICRC Certified Master Textile Cleaner, Master Water Restorer, Master Fire Restorer and the owner/operator of a successful textile cleaning and restoration company for 19 years. Randy has a diversified business background working in the Air Force, Pepco, and apartment communities learning not just cleaning skills but management and leadership skills. Randy has also been involved with Boy Scouts as a scoutmaster and committee chair for the last 19 years.
Craig Jasper
IICRC Carpet Cleaning Technician (CCT)
IICRC Water Restoration (WRT)
Why Cleaners Should Learn from Craig Jasper
With over 30 years of hands-on experience in the cleaning and restoration industry, Craig Jasper has worked at every level—making him a true expert in the field. For the past 20 years, he’s been an IICRC-approved instructor, sharing his deep knowledge in a way that is accessible and easy to understand. Craig’s teaching approach is rooted in his practical experience, allowing students to quickly grasp concepts because he “speaks their language.”
His courses are designed for those who have been in the trenches of cleaning and restoration, as he tailors his instruction to what professionals in the field actually need. Craig brings a unique perspective by integrating real-world experience with insights gained from working on the development of cutting-edge cleaning, restoration, and disinfection products. Additionally, he has helped craft innovative systems and sales strategies to help cleaners become more successful at all levels.
Key Takeaways from Craig Jasper’s Classes:
Learn from a seasoned expert with 30+ years in the industry.
Practical, easy-to-understand explanations that speak to real-world challenges.
Access insights on the latest innovations in cleaning and disinfection technology.
Gain strategies to improve both cleaning performance and business success.
If you’re ready to level up your skills and succeed in the cleaning industry, Craig Jasper’s classes are a must!
Bob Merkt is the owner of MEGA – The Merkt Educational Group and Associates. He has been in the cleaning and training business for over 35 years. MEGA is a division of Kettle Moraine Professional Cleaners, Inc. Bob, along with his wife Linda, are the owners/operators. Kettle Moraine Professional Cleaners, Inc. is a full service commercial custodial, carpet, upholstery and hard floor cleaning company. Kettle Moraine Professional Cleaners also has a full-service residential cleaning division offering carpet, upholstery and hard floor care.
Bob is an invited speaker at industry events, author and contributor to many industry publications. He is an Institute of Inspection, Cleaning, Restoration Certification (IICRC) approved instructor. In addition, he is an IICRC Master Cleaner and past chair of the IICRC Floor Care Technician (FCT) Committee. Currently Bob is the vise chair of the Stone Masonry Technician (SMT) course and a member of the FCT committee. He is an instructor specializing in training the adult learner. He performs his classes and hands-on training in an energetic, humorous and easy to comprehend style that his students enjoy.
Sean Burgess
Xactimate Training
Sean is an Xactimate Certified Trainer (XCT) with extensive experience in both the claims adjusting and restoration service provider fields. With more than a decade of adjusting experience from both the field and as a trainer, Sean understands the intricacies of the insurance market. Balance with real world experience as an estimator in the restoration industry, his perspective is highly unique and invaluable. He has been commended on several occasions for his command of the technical aspects of effective project estimating, however is also regarded as a highly effective trainer, with a gift for translating what he teaches into practical, real world application.
John Carter
IICRC Carpet Repair & Reinstallation (RRT)
IICRC Color Repair (CRT)
Jessika is a second-generation residential and commercial cleaning and restoration technician with over 27 years of in-field experience. She is an approved IICRC Instructor for CCT, CCMT, UFT, OCT, FSRT, WRT, Trauma Scene 101, and Microbial Remediation, and she currently serves on the Board of Directors of the IICRC and is Chair of the CCMT and UFT committees. She was recently awarded the prestigious IICRC “Favorite North American Instructor” trophy, and in 2016, Jessika was recognized by R&R Magazine as one of the top three women in the industry (http://bit.ly/2kPCPtU). In addition to her work with the Restoration Sciences Academy, Jessika also teaches a variety of courses with Legend Brands’ Cleaning Professionals Academy.
My name is John Carter and I am a Portland Oregon native. After high school had the pleasure of serving four years in the U.S. Army as a “Green Beret” in the 5th Special Forces unit at Ft. Bragg, North Carolina. Upon exiting the Army, I attended Portland State University, and earned a bachelor’s degree in business administration and marketing. While attending college, I started a small janitorial service with a budget of less than $400.00, which quickly transformed itself into a professional carpet cleaning and restoration company in 1978. Our professional services company eventually grew into a six truck operation that catered to repeat and referral customers exclusively.
In 1993, I handed over the operation of the cleaning and restoration operation to my nephew Darin, who still runs the company to this day. I was then free in October of 1993 to begin a new business venture in the wholesale distribution trade. Since 1993, Cleaning and Restoration Supply has grown to be one of the largest suppliers of professional carpet and restoration equipment in the industry with locations in Portland Oregon, Southern Oregon, and Albuquerque New Mexico. In October of 2019, we sold the distribution business to Aramsco Corporation. Now I am focusing on teaching IICRC certification courses and teach both live and live stream classes in the categories of CCT, UFT, OCT, RRT, CRT and Senior Carpet Inspector.
I started teaching in the late 1990’s and the IICRC categories that I teach for Barker-Hammer are:
Color Repair Technician
Repair & Reinstallation Technician
My teaching is based on what I would call “Real World Experience” as I have been involved in all aspects of our industry from all perspectives. As I draw from my 44 years in the industry, I don’t teach just theory but rather how to be the best you can be from all of my industry experience. Both the Color Repair Technician Course and Carpet Repair Technician Course have a heavy emphasis on “Hands-On” training so each student can become proficient in these skills upon the course completion.
Ken Sellers
IICRC Applied Microbial Remediation (AMRT)
Ken Sellers, a 1982 graduate of Elon University in Business Administration began his career in the cleaning and restoration industry in 1987 while performing restroom hygiene and sanitizing. After this beginning, he went on to own a multi-location carpet cleaning company when he began getting into the property damage restoration industry.
Following owning his own company, Ken went on to work for several independent restoration organizations and several offices of a national restoration franchise, Paul Davis Restoration, to account for a 25+ year career in the cleaning and restoration industry. Currently, he owns and operates RITcon Disaster Services, a company that provides training and consulting, specializing in all facets of property damage and contents restoration, as well as being an IICRC approved instructor for WRT, FSRT, OCT, AMRT, and CDS.
Ken has also developed and is approved to teach Continuing Education Credit Courses for the insurance, real estate, and property management industries. RITcon also provides support services through long-term industry associates for large loss, estimating, project management, job site supervision, and equipment rental.
Doug Heiferman
IICRC Rug Cleaning
As an Approved IICRC Instructor, Doug Heiferman has traveled the United States teaching textile cleaning and restoration courses for the past eleven years. He instructs classes on oriental rug cleaning, tile and grout cleaning, wood cleaning, leather cleaning, odor control as well as business marketing and management classes.
In addition to teaching, Doug is an IICRC Certified Master Textile Cleaner and was owner/operator of a successful textile cleaning and restoration company for 16 years. Doug has a diversified business background and has gained valuable experience working for corporations such as Lillian Vernon, Federated Department Stores, and Citibank in the areas of purchasing, inventory control, credit and collections, and finance. He has earned degrees in Business Administration and Political Science.
Doug’s positive attitude combined with a motivating teaching style makes him one of the most requested instructors in the country. He is well known for teaching his students how to be ultra competitive in today’s fast paced business environment through the use of advanced technical skills and innovative sales and marketing techniques.
As owner of DH Seminars, Doug Heiferman has trained and motivated thousands of individuals in the field of textile cleaning and restoration services throughout the United States for the past 14 years. He is a Clean Trust Approved Instructor and Certified Master Textile Cleaner and additionally holds certification in upholstery cleaning, odor control, water damage, repair and reinstallation, health and safety, and color repair. As a Clean Trust Approved Instructor he teaches a wide array of classes including Clean Trust certified carpet, upholstery and odor control technician. He also offers specialized training classes in leather, oriental rugs, tile and grout, wood as well as marketing and management seminars.
In addition to his passion for teaching, Doug provides consulting, business development and technical support services through his company DH Seminars. Doug’s belief in hands-on training, lead him to develop the Power-Up Hands-On training classes in textile maintenance offered through Bridgepoint. Visit www.dhseminars.net for additional information.
Ken Sellers
Doug Heiferman