WOOD FLOOR MAINTENANCE CLEANING (2 hours)
Learn the basics of maintaining wood & alike wood floors; solid wood,
engineered and laminate. This class is a board overview of daily, routine,
periodic and restorative cleaning procedures needed to maintain:
On-site or prefinished/factory finished floors.
ENGINEERED WOOD FLOORS:
There are many types of engineered wood floors – what are they and how-to maintain them?
Learn what floors can have finish applied and what floors you cannot.
What are they? How-to maintain them?
Why are they different from engineered and solid wood floors?
HOW-TO DEVELOP STRATEGIC RELATIONSHIPS (1 hour)
Learn how-to develop strategic relationships with carpet retails, floor covering stores, installers, designers, architects and the alike. This presentation teaches attendees how-to earn hundreds of thousands of dollars a year without writing a single commission check. This program will have the carpet retails, floor covering retails, installers, designers, architects wanting to recommend you.
• What customers trust?
• The benefits to you and the retailer.
• How-to get your foot in the door and approach the retailer.
• Who is the expert?
• How to develop the written material for success.
• Learn inside trade stratifies to help you stand a part for other cleaners and prevent the retailer from recommending any other cleaner – you will become their exclusive refer.
HOW-TO TURN ANGRY CUSTOMERS INTO REPEAT BUSINESS. (1 hour)
This presentation teaches attendees how to turn angry customers into repeat business in such a manner that they become cheerleaders for your company providing you with repeat work and referrals.
• The universal truth about customers.
• The strike principle.
• Communication stream.
• Relationship Building.
• How-to prevent complaints.
• Receiving the complaint.
• Approach the problem
• Respond to the problem
• How-to apologize
• How-to end it.
December 5, 2019
Instructor: Bob Merkt
Pre-Registration – $129/If paid by 11/14/19
Receive 1 IICRC Continuing Education Credit.
Lunch will be provided.
Back to Seminar Schedule
Call 952-926-7117 to Register or e-mail email@example.com